Get in touch
If you need to ask a question, report a suspicious profile, or discuss cooperation, short and structured messages help the most.
Contact
A listing or profile link if the issue is tied to a specific deal or user.
A short description without extra storytelling, but with exact dates, amounts, and agreed terms.
Screenshots or supporting proof if moderation or support needs to take action.
Contact
General questions and support: support@wim.ua
Partnerships, showrooms, shops: business@wim.ua
Questions about suspicious cases or platform rules: safety@wim.ua
Contact
Straightforward questions are usually handled within one business day.
Complex cases may take longer if we need to review chat history, listing materials, or supporting evidence.
If the case involves safety, mention it in the subject line right away.
Before you write
For common deal or profile questions, the help page or safety checklist may solve it faster.
